18 Mar 2020

Message from Raiffeisen banka relating to COVID-19 virus

Raiffeisen banka is taking into account the interest of its clients as well as its employees in the newly arisen situation caused by the global pandemic. We are doing this primarily by applying the strictest measures of hygienic protection in our business premises. However, having in mind that at this time reduced mobility is the recommendation given by health authorities as the best mode of preventing the virus from further spreading, we would advise you to use our digital services instead of visiting our branch offices.

We would especially point out the following digital and other services which can be of help to you:

  • Our new electronic and mobile banking system enables you to access your accounts at any time from anywhere and perform all your transactions safely and completely free of charge.
  • List of ATM locations across Serbia for withdrawing cash and making dinar cash payments: https://www.raiffeisenbank.rs/mapa-bankomati-ekspoziture/
  • At our multifunctional devices, you can withdraw cash from your accounts as well as make payments to your accounts in both dinars and euros, and settle your loan or credit card installments.
  • Online “iKeš” loan can help you to obtain additional funds on your account in just half an hour, without visiting the bank, even if you do not have an account with our bank.
  • Use our payment cards at points of sale instead of cash, whenever and wherever possible.
  • Our Contact Center staff is available for additional support 24/7 at the phone number 011/3202100.
  • Our digital assistant, Rea, is waiting for you at Facebook Messenger and Viber, 24/7.

In addition, please be informed that the bank decided on other measures with the aim of helping to prevent the spreading of the Covid-19 virus for the period of the state of emergency, by temporarily changing the working hours of its branch offices.

Detailed information regarding the working hours of each of our branch offices can be found at this link: https://www.raiffeisenbank.rs/vazno-obavestenje-promenjeno-radno-vreme/.

We recommend that you have a look at the working hours of a particular branch office before visiting it.

If it is necessary that you visit a branch office, we kindly ask for your cooperation in regard to respecting the recommended general preventative measures:

  • Please be kind to wait outside the branch office if you notice it to be crowded. The number of clients inside the branch office may not exceed five persons at any time.
  • If you are already queueing, we advise that you maintain the recommended distance of at least two meters between yourself and other clients and our bank’s employees.
  • We have applied rigorous measures to disinfect our ATMs and work surfaces, but we nevertheless recommend that you wash your hands thoroughly after using an ATM or handling money.

We believe that you will agree with us that the above-mentioned measures are the least we can mutually do in order to contribute responsibly to prevent the further spreading of the virus in our country.

We wish good health to you and your family!

Thank you for your cooperation.

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